Frequently Asked Questions

SoftlyStudios is a skincare education and product discovery website. We help visitors explore skincare ingredients, compare products, learn about routines and discover options from independent retailers.

Not currently. SoftlyStudios does not process direct product purchases. When you select a retailer offer, you may be redirected to an external website where checkout takes place.

You can browse our publicly available content without paying a SoftlyStudios subscription fee. Some features may require an account. Products sold by third-party retailers have their own prices and purchase terms.

Many public pages can be viewed without an account. Features such as saving preferences, managing a profile or maintaining a wishlist may require you to sign in.

Beauty Passport is a SoftlyStudios feature intended to help users organize skincare-related preferences and information. The available options depend on the current version of the website.

Where the wishlist feature is available, you can save products for future reference. Adding a product to your wishlist does not place an order or reserve retailer stock.

We may consider product ingredients, intended use, skin-type information, available research, pricing and manufacturer details. Recommendations may be research-based rather than based on personal product testing.

Read our How We Recommend Products page for more information.

No. Some products may be featured based on research and publicly available information. We do not describe a product as personally tested unless that testing actually occurred.

No. Our content and tools are for general education and product discovery. They are not a substitute for diagnosis, treatment or advice from a qualified healthcare professional.

Results vary between individuals. Skin sensitivity, allergies, product formulation and other factors can affect suitability. Always review current product labels and follow manufacturer instructions.

The Product Analyzer helps visitors explore available product or ingredient information. Its output is informational and should not be treated as a medical or clinical assessment.

The Routine Builder is intended to help users explore skincare routine suggestions based on available inputs and information. Suggestions are not guaranteed to suit every skin type or concern.

No automated or informational tool can guarantee perfect accuracy. Results depend on available data, user inputs and the tool's current functionality. Please verify important information independently.

Purchases are completed directly on the website of the retailer you choose. SoftlyStudios does not currently operate a direct product checkout.

The retailer processing your order determines shipping options, delivery times, fees and available destinations. Please contact that retailer for delivery questions.

SoftlyStudios cannot process refunds for purchases completed on external retailer websites. Contact the retailer where you placed your order and review its return policy.

Retailer prices, discounts, taxes, shipping costs and stock can change. The final price shown during retailer checkout takes precedence.

Learn more in our Shopping & Returns Information .

Some links may be affiliate links. When a qualifying purchase is made through an eligible link, SoftlyStudios may earn a commission.

Affiliate commissions generally do not add a separate charge to your purchase. However, prices and offers are determined by retailers and may vary.

Not every recommendation is sponsored. If content involves a material commercial relationship, we aim to disclose it clearly.

Read our Affiliate Disclosure .

Our website may use cookies for sessions, security and other website functions. Additional cookies may be introduced if optional analytics or advertising services are enabled.

See our Cookie Policy .

Information handling depends on the features you use, such as accounts, contact forms and saved preferences. Our Privacy Policy explains our approach in more detail.

Read our Privacy Policy .

SoftlyStudios does not currently process payment cards for affiliate retailer purchases. Payment information is handled through the retailer's checkout system.

You can use our Contact page or email hello.softlystudios@gmail.com .

Send us the relevant page URL, a description of the issue and any supporting source you have. We aim to review credible correction reports.

See our Corrections Policy .

Contact us with the affected page URL and a brief description of the problem. You do not need to disclose a disability or medical condition.

Read our Accessibility Statement .